Specialists in inbound call solutions

Name / Description	Basic (FREE rental)	Premium (FREE setup)	Fax (FREE setup)
Faxmail Your customers can send a fax to your company without you having a fax machine to receive it! Faxes are delivered directly to your email inbox so you can easily forward and print without losing print quality through multiple faxing.	•	•
Single Translation Allowing you to connect your new number to a landline number of your choice.			•
Time and Day Plan We often get asked how to move call destination dependfing on the time of day. With the time and day plan you are able to setup 3 different time plans allowing you to change your call destination to three different numbers or a voicemail, depending on the time of day.			•
Voicemail to Email Our hugely popular voice to email service allows you to create a professional voice messaging system. The voice message will then be emailed to you as a .wav file that can be listened to using a media player.			•
Web Management Use web access to change your number destination anytime, anywhere in real time.			•
Hunt Group If your non-geographic number is dialled, but busy, the ring will be automatically routed to an available number in the hunt group, that you have instructed to be setup. If this number is not answered then it will route to the next number available in the hunt group.			•
Routing to UK Mobile Whilst you can direct your new number to a mobile destination you will incur call charges, these are subject to each network provider.	•		•
International Routing Whilst you can direct your new number to an international destination you will incur call charges, these charges are dependant on the country the number is routed to.	•		•
Welcome Message To stop customers being left on the phone listening to a dialling tone, this feature allows you to setup a professional welcome message and then continue the call through to the dialled number. Your customers then know that you are committed to the call.	•		•
Ratio Choose where you want your calls to be routed to using pre-chosen destination numbers on a ratio basis.	•		•
Call Queue Rather than hearing busy tones, we can queue your calls within the telephone network and connect callers as lines become free.	•		•
Automated Receptionist This feature operates as a professional virtual receptionist letting callers choose which person or department they need using extension numbers. The call can then be put in a queuing sytem (if this option is available within your chosen package) to each extension number so you don't miss any vital calls!	•		•
Disaster Recovery Allows you to dial one number for instant call divert to a pre-selected number of your choice, so you don't incur any telephone downtime.	•		•
Call Whisper This feature allows the called party to hear a bespoke announcement before answering the call. This can be ideal if you only have one phone line for home and business calls, or several marketing campaigns containing different numbers to identify where the call generated, highlighting the most cost-effective campaign.	•		•
Call Recording Record your inbound calls automatically or on demand using our network-hosted recording equipment. The recordings are sent to a pre-designated email address and kept in the web portal for 30 days.	•		•
IVR (Bespoke Build) With this feature you can create and edit customisable audio prompts. There is no limit to the number and type of destinations the menu prompts can be directed to, from national and international fixed line to mobile numbers, voicemail, call hunt groups and even other IVR menus. We offer a professional voiceover service that can include any key marketing messages, ensuring that your company maintains its professionalism.	•	•	•
Multi-phone(Add-On Feature) This fantastic feature allows a caller to dial your NGN number which then rings through on several different handsets (up to a maximum of 7). This is perfect for a homeworker solution or a field sales team.	•	•	•
Mid-Call Transfer (Add-On Feature) You can put someone through to another number from any phone device mid-conversation just by dialling a simple code.	•	•	•

Faxmail
Your customers can send a fax to your company without you having a fax machine to receive it! Faxes are delivered directly to your email inbox so you can easily forward and print without losing print quality through multiple faxing.

•

Single Translation
Allowing you to connect your new number to a landline number of your choice.

•

Time and Day Plan
We often get asked how to move call destination dependfing on the time of day. With the time and day plan you are able to setup 3 different time plans allowing you to change your call destination to three different numbers or a voicemail, depending on the time of day.

•

Voicemail to Email
Our hugely popular voice to email service allows you to create a professional voice messaging system. The voice message will then be emailed to you as a .wav file that can be listened to using a media player.

•

Web Management
Use web access to change your number destination anytime, anywhere in real time.

•

Hunt Group
If your non-geographic number is dialled, but busy, the ring will be automatically routed to an available number in the hunt group, that you have instructed to be setup. If this number is not answered then it will route to the next number available in the hunt group.

•

Routing to UK Mobile
Whilst you can direct your new number to a mobile destination you will incur call charges, these are subject to each network provider.

•

International Routing
Whilst you can direct your new number to an international destination you will incur call charges, these charges are dependant on the country the number is routed to.

•

Welcome Message
To stop customers being left on the phone listening to a dialling tone, this feature allows you to setup a professional welcome message and then continue the call through to the dialled number. Your customers then know that you are committed to the call.

•

Ratio
Choose where you want your calls to be routed to using pre-chosen destination numbers on a ratio basis.

•

Call Queue
Rather than hearing busy tones, we can queue your calls within the telephone network and connect callers as lines become free.

•

Automated Receptionist
This feature operates as a professional virtual receptionist letting callers choose which person or department they need using extension numbers. The call can then be put in a queuing sytem (if this option is available within your chosen package) to each extension number so you don't miss any vital calls!

•

Disaster Recovery
Allows you to dial one number for instant call divert to a pre-selected number of your choice, so you don't incur any telephone downtime.

•

Call Whisper
This feature allows the called party to hear a bespoke announcement before answering the call. This can be ideal if you only have one phone line for home and business calls, or several marketing campaigns containing different numbers to identify where the call generated, highlighting the most cost-effective campaign.

•

Call Recording
Record your inbound calls automatically or on demand using our network-hosted recording equipment. The recordings are sent to a pre-designated email address and kept in the web portal for 30 days.

•

IVR (Bespoke Build)
With this feature you can create and edit customisable audio prompts. There is no limit to the number and type of destinations the menu prompts can be directed to, from national and international fixed line to mobile numbers, voicemail, call hunt groups and even other IVR menus. We offer a professional voiceover service that can include any key marketing messages, ensuring that your company maintains its professionalism.

•

Multi-phone(Add-On Feature)
This fantastic feature allows a caller to dial your NGN number which then rings through on several different handsets (up to a maximum of 7). This is perfect for a homeworker solution or a field sales team.

•

Mid-Call Transfer (Add-On Feature)
You can put someone through to another number from any phone device mid-conversation just by dialling a simple code.

•

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We Recommend...

Name / Description	Basic (FREE rental)	Premium (FREE setup)	Fax (FREE setup)
Setup Price	£19.95	£ 0.00	£ 0.00
Monthly Rental	£ 0.00	£19.95	£4.95
or Annual Rental	£ 0.00	£199.95	£49.50
Faxmail Your customers can send a fax to your company without you having a fax machine to receive it! Faxes are delivered directly to your email inbox so you can easily forward and print without losing print quality through multiple faxing.	•	•
Single Translation Allowing you to connect your new number to a landline number of your choice.			•
Time and Day Plan We often get asked how to move call destination dependfing on the time of day. With the time and day plan you are able to setup 3 different time plans allowing you to change your call destination to three different numbers or a voicemail, depending on the time of day.			•
Voicemail to Email Our hugely popular voice to email service allows you to create a professional voice messaging system. The voice message will then be emailed to you as a .wav file that can be listened to using a media player.			•
Web Management Use web access to change your number destination anytime, anywhere in real time.			•
Hunt Group If your non-geographic number is dialled, but busy, the ring will be automatically routed to an available number in the hunt group, that you have instructed to be setup. If this number is not answered then it will route to the next number available in the hunt group.			•
Routing to UK Mobile Whilst you can direct your new number to a mobile destination you will incur call charges, these are subject to each network provider.	•		•
International Routing Whilst you can direct your new number to an international destination you will incur call charges, these charges are dependant on the country the number is routed to.	•		•
Welcome Message To stop customers being left on the phone listening to a dialling tone, this feature allows you to setup a professional welcome message and then continue the call through to the dialled number. Your customers then know that you are committed to the call.	•		•
Ratio Choose where you want your calls to be routed to using pre-chosen destination numbers on a ratio basis.	•		•
Call Queue Rather than hearing busy tones, we can queue your calls within the telephone network and connect callers as lines become free.	•		•
Automated Receptionist This feature operates as a professional virtual receptionist letting callers choose which person or department they need using extension numbers. The call can then be put in a queuing sytem (if this option is available within your chosen package) to each extension number so you don't miss any vital calls!	•		•
Disaster Recovery Allows you to dial one number for instant call divert to a pre-selected number of your choice, so you don't incur any telephone downtime.	•		•
Call Whisper This feature allows the called party to hear a bespoke announcement before answering the call. This can be ideal if you only have one phone line for home and business calls, or several marketing campaigns containing different numbers to identify where the call generated, highlighting the most cost-effective campaign.	•		•
Call Recording Record your inbound calls automatically or on demand using our network-hosted recording equipment. The recordings are sent to a pre-designated email address and kept in the web portal for 30 days.	•		•
IVR (Bespoke Build) With this feature you can create and edit customisable audio prompts. There is no limit to the number and type of destinations the menu prompts can be directed to, from national and international fixed line to mobile numbers, voicemail, call hunt groups and even other IVR menus. We offer a professional voiceover service that can include any key marketing messages, ensuring that your company maintains its professionalism.	•	•	•
Multi-phone(Add-On Feature) This fantastic feature allows a caller to dial your NGN number which then rings through on several different handsets (up to a maximum of 7). This is perfect for a homeworker solution or a field sales team.	•	•	•
Mid-Call Transfer (Add-On Feature) You can put someone through to another number from any phone device mid-conversation just by dialling a simple code.	•	•	•

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